Procreative CryoBank will place unused specimens back into storage if the specimen has not been removed from the rented/shipped tank.  Due to AATB restrictions and risk of contamination, Procreative CryoBank cannot re-store specimens that have been taken out of the rented/shipped tank at anytime, unless they have been stored at an accredited laboratory.

If for some reason an unused specimen needs to be returned to Procreative CryoBank please call first and notify one of the lab technicians so that the tank is checked immediately.  Also, include a written note inside the shipping box for our records.  There will be a $50 charge for the extra handling of the specimen.  If the lab is not given advance notification of the returned specimen, there is a risk that the specimen may not be immediately returned to storage and may thaw.  In this case, no refund or credit will be given.  Procreative only guarantees that the shipping tanks will keep specimens frozen for up to 7 days.  If a tank has been out for more than 7 days no refund or credit will be given for thawed specimens.